If for any reason you are dissatisfied with your order, please contact us within 7 days of delivery to resolve the matter. While refunds are not guaranteed in every instance, we will try our best to ensure your satisfaction. Please return any unused items within 30 days for a full product refund. All final refund decisions are decided by Naturecleanproducts by Thebloomsite LLC. Upon agreement to issue refunds, refunds will be issued for the full purchase price minus shipping. Some orders may be subject to a 25% restocking fee.